SHIPPING POLICY

At Lost Archive Au, we’re committed to getting your order to you as quickly and smoothly as possible.

Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been shipped, you’ll receive a confirmation email with tracking details.

Please note that during peak periods, promotions or product launches, processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping prices vary depending on the items purchased and the delivery destination, whether domestic or international. Shipping fees are calculated at checkout.

Free Shipping Offer

Enjoy free shipping on both domestic and international orders when you spend over $300 AUD.

Estimated delivery times:

• Domestic shipping: 3–7 business days
• International shipping: 7–21 business days

Delivery times are estimates and may vary due to customs processing, courier delays, public holidays or other unforeseen circumstances.

Tracking Your Order

Once your order has been shipped, a tracking number will be sent to you via email.

Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

If your tracking information hasn’t updated after this period, please contact us for assistance.

Customs, Duties & Taxes

For international orders, customs duties, taxes or import fees may apply depending on your destination country's regulations.

These charges may be the responsibility of the customer and are generally not included in the product price or shipping cost. Please check your local customs regulations before placing an international order.

Incorrect Shipping Address

Please ensure your shipping address is correct and complete at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that address changes will be possible once an order has been processed or dispatched.

If a parcel is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping fees may apply if you request that the parcel be resent.

Any applicable fees and available options will be communicated to you before reshipping.

Lost or Delayed Packages

If your order appears to be delayed or lost, please contact us at **lostarchiveau@gmail.com** and we’ll do our best to assist you.

We can help investigate the shipment with the relevant shipping carrier and provide updates where available.

Although some delivery delays are outside our control, we will work with you to resolve shipping issues fairly. Nothing in this policy limits your rights under applicable consumer protection laws.

Undeliverable or Unclaimed Packages

If a package cannot be delivered or remains unclaimed, the shipping carrier may return it to us. Return processing times may vary depending on the carrier and destination.

Once the package is returned to us, we’ll contact you to discuss the available options.

If reshipping is requested, additional shipping fees may apply where appropriate. Any refund or other remedy will be handled in accordance with our Refund Policy and applicable consumer protection laws.

Chargebacks & Fraud Prevention

If you experience an issue with your order, we encourage you to contact us first at **lostarchiveau@gmail.com** so we can attempt to resolve the matter promptly.

Where a payment dispute or chargeback is raised, we may provide relevant documentation to the payment provider, such as order confirmations, shipping records, tracking information and delivery verification, where available.

We investigate suspected fraudulent activity and reserve the right to restrict or refuse future transactions where legally permitted and reasonably justified.

Nothing in this policy prevents you from contacting your bank, payment provider or relevant consumer protection authority, or exercising any rights available to you under applicable law.

By placing an order with Lost Archive Au, you acknowledge that our store policies apply to your purchase, subject to your rights under applicable law.

Contact Us

If you have any questions about shipping or your order, please contact us:

Lost Archive Au

Email: lostarchiveau@gmail.com

We’re always happy to help!