TERMS OF SERVICE

Last updated: 23 October 2026

OVERVIEW

Welcome to Lost Archive Au! The terms “we”, “us” and “our” refer to Lost Archive Au. Lost Archive Au operates this online store and website, including all related information, content, features, tools, products and services to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [INSERT PRIVACY POLICY LINK]. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies you may have under applicable law, including the Australian Consumer Law.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory or country of residence, or that you have the consent of a parent or legal guardian where required by law.

To use our Services, including browsing our online store or purchasing products, you may be asked to provide certain information, including your email address, billing information, payment details and shipping address. You represent that all information you provide is accurate, current and complete and that you are authorised to provide it.

You are responsible for maintaining the security of your account credentials and for activity conducted through your account. You must notify us promptly if you become aware of unauthorised access to your account.

You may not transfer, sell, assign or license your account to another person without our prior written consent.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display our products and their details as accurately as possible. However, colours, textures and product appearances may vary depending on your device, screen settings and other factors.

Where products are second-hand, vintage, pre-owned or otherwise not new, their condition may vary. Any relevant wear, flaws, defects or other condition details will be described or shown in the product listing where reasonably practicable. Customers should review product descriptions and photographs carefully before purchasing.

We do not guarantee that the appearance of a product on your screen will exactly match the physical product. However, nothing in this section limits your rights under applicable consumer protection laws if a product is faulty, misdescribed or otherwise fails to meet a consumer guarantee.

Product descriptions, availability and pricing may be updated from time to time. We reserve the right to discontinue products or limit purchase quantities where reasonably necessary and permitted by law.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase the selected products. Lost Archive Au reserves the right to accept or decline an order where reasonably necessary, including where a product is unavailable, a pricing or listing error has occurred, payment cannot be verified, or suspected fraudulent activity is identified.

Your order is accepted when we confirm acceptance, ordinarily through an order confirmation email. We may need to contact you if we require additional information or need to make changes to your order.

Please review your order carefully before submitting it. Cancellation requests made after an order has been accepted may not always be possible, particularly if the order has already been processed or dispatched. Please contact us as soon as possible if you need to request a cancellation.

If we cannot accept, modify or must cancel an order, we will make reasonable efforts to notify you using the contact details provided at checkout. If payment has already been taken for an order we cancel, we will arrange a refund for the amount paid for the cancelled order.

Purchases are subject to our Refund Policy and applicable consumer protection laws.

You represent that your purchases are for personal or household use unless we have agreed otherwise in writing.

SECTION 4 – PRICES AND BILLING

All prices are displayed in the currency indicated in our online store. Prices, discounts and promotions may change without notice, but any change will not alter the agreed price of an order that we have already accepted, except where a correction or adjustment is permitted by law.

The price charged for a product will be the price displayed at checkout when your order is placed, subject to any applicable correction for an obvious pricing error before acceptance of the order.

Unless otherwise stated, prices may exclude shipping charges, applicable taxes, customs duties or import fees. Any additional charges that apply will be displayed or communicated where required by law.

Promotions may be subject to separate terms and conditions. If promotional terms conflict with these Terms of Service, the promotional terms will apply to the extent of the conflict.

You agree to provide current, complete and accurate purchase, payment and account information. You must promptly update your details if they change so that we can process your transactions and contact you when necessary.

By submitting payment information, you represent that you are authorised to use the selected payment method and authorise us and our payment providers to charge the amount payable for your order, including applicable shipping charges and taxes.

We reserve the right to investigate or cancel transactions that we reasonably suspect are fraudulent or unauthorised, subject to applicable law.

SECTION 5 – SHIPPING AND DELIVERY

We aim to process and dispatch orders within the timeframes stated on our website or communicated to you at checkout. Delivery timeframes are estimates unless expressly stated otherwise.

Delivery times may be affected by shipping carriers, weather, public holidays, customs processing, incorrect address details and other circumstances outside our reasonable control.

You are responsible for providing an accurate and complete shipping address. Please contact us promptly if you notice an error in your delivery details. Changes may not be possible once an order has been dispatched.

Shipping costs, available delivery methods and any applicable delivery restrictions will be displayed during checkout or explained in our shipping policy.

If a parcel is delayed, lost or damaged in transit, please contact us so we can assist with the appropriate next steps.

Nothing in this section excludes or limits any rights you may have under Australian Consumer Law or other applicable laws regarding delivery, non-delivery, loss or damaged products.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including our original branding, text, graphics, photographs, videos, designs and website content, are owned by Lost Archive Au or used under licence and may be protected by applicable intellectual property laws.

You may access and use our Services for personal, non-commercial purposes. Unless permitted by law or authorised by us in writing, you must not reproduce, distribute, modify, republish, commercially exploit or otherwise use our original content without our permission.

Nothing in these Terms grants you ownership of or a licence to our intellectual property beyond the limited right to use our Services as described above.

Lost Archive Au’s name, logos and original branding may not be used without prior written permission.

Any third-party trademarks, logos, product names or other intellectual property displayed in our store remain the property of their respective owners. Their appearance on our website does not necessarily imply any affiliation with or endorsement by Lost Archive Au.

SECTION 7 – OPTIONAL TOOLS

Our Services may provide access to tools, applications or features operated by third parties.

We do not control all third-party tools and cannot guarantee their availability, functionality or performance. To the extent permitted by law, these tools are provided subject to the applicable third-party terms and conditions.

Your use of optional third-party tools is at your discretion. You should review the relevant provider's terms and privacy practices before using them.

We may introduce new features, tools or resources as part of our Services. Any such additions will also be subject to these Terms of Service unless separate terms apply.

Nothing in this section excludes any rights or remedies that cannot lawfully be excluded.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites, applications or services.

We do not control or take responsibility for the content, accuracy, policies or practices of third-party websites. Accessing third-party websites is at your own discretion, and you should review their terms and privacy policies before engaging with them.

To the extent permitted by law, Lost Archive Au is not responsible for losses arising from third-party websites or services that we do not control.

Questions, complaints or concerns regarding third-party products or services should generally be directed to the relevant third-party provider, without limiting any rights you may have against us under applicable law.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

Purchases made through our store are transactions between you and Lost Archive Au. Shopify provides platform services but does not become the seller of our products merely because our store uses its platform.

To the extent permitted by law, Shopify is not responsible for the products we sell or for our fulfilment of orders.

Nothing in these Terms excludes or limits any rights or obligations that apply under applicable law to Shopify, Lost Archive Au or any other relevant party.

SECTION 10 – PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy: [INSERT PRIVACY POLICY LINK].

Because our store is hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of our Services. Information you provide may be processed by Shopify and other service providers where necessary to operate the store, process payments, fulfil orders, provide customer support, prevent fraud and perform related services.

Some service providers may process information outside Australia. Where applicable, we take reasonable steps to handle personal information in accordance with relevant privacy laws.

Please review our Privacy Policy for further information about the personal information we collect, how we use and disclose it, and how you can contact us regarding privacy matters.

By using our Services, you acknowledge that your information will be handled as described in our Privacy Policy and applicable privacy laws.

SECTION 11 – FEEDBACK

If you submit or provide reviews, suggestions, ideas, comments or other feedback about our Services (collectively, “Feedback”), you grant Lost Archive Au a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display that Feedback for purposes connected with operating, improving and promoting our business and Services, subject to applicable law.

This licence does not transfer ownership of your Feedback to us.

You represent that you have the rights necessary to submit your Feedback and that it does not unlawfully infringe another person's rights or contain unlawful material.

You must not submit Feedback that is fraudulent, misleading, abusive, defamatory, unlawful or otherwise inappropriate, or that contains malicious software.

We may moderate, decline to publish or remove Feedback where reasonably necessary, including where it violates these Terms or applicable law.

We are not obliged to publish Feedback, respond to every submission or compensate you for Feedback unless we have separately agreed to do so.

You remain responsible for the Feedback you submit and its accuracy.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.

We reserve the right to correct errors, update information and take appropriate action where a listing or other information is inaccurate, subject to applicable law.

If an error affects an order you have placed, we may contact you to explain the issue and discuss available options. Where an order cannot be fulfilled as agreed, we will take appropriate steps, which may include cancellation and a refund where required.

We will not use this section to avoid obligations imposed by consumer protection laws.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes. You must not use our Services, directly or indirectly:

(a) For any unlawful, fraudulent or malicious purpose.

(b) To violate any applicable law or regulation.

(c) To infringe our intellectual property rights or the rights of others.

(d) To harass, threaten, abuse, defame or harm another person.

(e) To submit false, misleading or deceptive information.

(f) To transmit unsolicited advertising, spam or other unauthorised promotional material.

(g) To impersonate another person or misrepresent your identity or affiliation.

(h) To interfere with another person's use of our Services.

(i) To upload or transmit viruses, malicious code or other harmful material.

(j) To access, collect or misuse another person's personal information without proper authorisation.

(k) To scrape, crawl or extract information from our website in an unauthorised manner.

(l) To interfere with or circumvent the security features of our Services.

(m) To reproduce, resell or commercially exploit our Services without our permission, except where permitted by law.

We may suspend or restrict access to our Services where reasonably necessary if we believe these Terms have been breached, fraudulent activity has occurred or security is at risk. Any action we take will be subject to applicable law.

SECTION 14 – TERMINATION

We may suspend or terminate your access to our Services where reasonably necessary, including where you materially breach these Terms, engage in fraudulent activity or misuse our website.

You may stop using our Services at any time.

Termination does not remove any rights or obligations that arose before termination, including payment obligations for completed transactions.

Provisions that by their nature should continue after termination will remain in effect, including provisions relating to intellectual property, Feedback, disclaimers, liability, indemnification, governing law and any other applicable surviving terms.

Nothing in this section affects any consumer rights or remedies that cannot lawfully be excluded.

SECTION 15 – DISCLAIMER OF WARRANTIES

We aim to provide accurate information and reliable access to our Services. However, we do not guarantee that all website information will always be complete, current or free from errors, or that access to our website will always be uninterrupted or error-free.

To the extent permitted by law, our website and optional features are provided on an “as available” basis.

Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot lawfully be excluded under applicable law, including the Australian Consumer Law.

Where a product or service is subject to a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Any exclusion or limitation of an additional warranty applies only to the extent permitted by law.

SECTION 16 – LIMITATION OF LIABILITY

To the extent permitted by law, Lost Archive Au will not be liable for indirect or consequential loss arising from the use of our Services where that loss is not otherwise recoverable under applicable law.

Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited, including applicable consumer guarantees, statutory rights or remedies, or liability arising from fraud or other conduct where exclusion is prohibited by law.

Where liability may lawfully be limited, any limitation will apply only to the extent permitted by the relevant law and the circumstances of the claim.

You retain all rights and remedies available to you under applicable consumer protection laws.

SECTION 17 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Lost Archive Au against reasonable losses, liabilities and costs arising directly from your unlawful use of our Services, your material breach of these Terms or your infringement of another person's rights.

Any indemnity under this section applies only to the extent that the relevant loss results from your conduct and is legally recoverable.

Nothing in this section requires you to indemnify us for losses caused by our own unlawful conduct or for any matter for which indemnification cannot lawfully be required.

SECTION 18 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be severed to the extent required, without affecting the validity of the remaining provisions.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

If we do not exercise or enforce a right under these Terms, that does not mean we waive that right.

These Terms of Service, together with our published store policies and any applicable additional terms, form the agreement governing your use of our Services, subject to any mandatory rights and obligations imposed by law.

These Terms replace previous versions of our Terms of Service relating to the same subject matter.

Any ambiguity in these Terms will be interpreted in accordance with applicable law and will not automatically be interpreted against either party.

SECTION 20 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our prior written consent, except where permitted by law.

We may transfer or assign our rights and obligations in connection with a business restructuring, sale or transfer of our business, provided that any such transfer complies with applicable law and does not unlawfully affect your rights.

SECTION 21 – GOVERNING LAW

These Terms of Service are governed by the laws of Victoria, Australia, together with applicable Commonwealth laws of Australia.

Subject to any mandatory legal requirements, the parties submit to the jurisdiction of the courts of Victoria and any courts entitled to hear appeals from those courts.

Nothing in this section limits any rights you may have under mandatory consumer protection laws or any right to bring proceedings in another jurisdiction where the law permits you to do so.

SECTION 22 – HEADINGS

The headings used in these Terms are included for convenience only and do not affect the interpretation of any provision.

SECTION 23 – CHANGES TO THESE TERMS OF SERVICE

You can review the most current version of these Terms of Service on this page.

We reserve the right to update, change or replace parts of these Terms by publishing an updated version on our website.

Where required by law, we will provide notice of material changes and specify when those changes take effect.

Your continued use of our Services after updated Terms take effect constitutes acceptance of those changes to the extent permitted by law.

We encourage you to review this page periodically.

SECTION 24 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact Lost Archive Au using the details below.

Business name: Lost Archive Au

Email: lostarchiveau@gmail.com

Location: Southbank, VIC 3006, Australia

Please update the contact information above if your business email or location has changed.